January 4, 2018
"Reliable, dependable, honest and forthright people here. Call them, they will tell you exactly when they are available. They will check your car and tell you what you need and at what price and any options if possible. They will promise to call you when they are done and they will DO. Come in and find some humorous people at the desk in addition to a car that is fixed. If you drive out and you have a problem with the same thing they fixed, take it back in and they will fix. They give good advice on your car's future. Not sure what else you need. Be positive, give them the chance and they get their reasonable pay and you get your car! You can see I am in love with this place."
September 26, 2017
"Great company, they do all the repairs for daughters car when they are at school. Fix only what needs fixing and advise me on future needs."
July 22, 2017
"Can't say enough about this place right here ... I drove to Iowa City on Friday, my first day of vacation, to pick up my brother from the hospital. He was getting his last chemo treatment, got there at 230 he was just going in so had an hour to wait went to kum n go got a muffin was going to his hotel to relax and wait for him. I left the gas station and my truck was making this loud ass clicking noise! Called Doug but what could he do he's 2 hours away. Called the first auto shop that came up on Google had 5 stars. Guy who answered told me to come over had to give me directions twice cause I'm freaking out, I get there he drives it tells me u joint went out will be an hour and they will fix it less than 100 bucks. I'm cool with that, he comes back 15 minutes later tells me it's the 4 wheel drive one that they are just going to leave it off, put it in the back of the truck and I can get it fixed later. Never charged me a dime. Gave me a hug and told me I was safe to drive my 4 hours I had left to drive that day. Even talked to doug on the phone and told him what was up. Wow not many places do that anymore!! All the guys there were great!! Awesome customer service !! Thank you so much Harapat Auto !!"
July 12, 2017
"Absolutely fantastic service. My alternator died just out of town, and they were the ONLY shop to offer me a fair price out of the many that I called. Once I got there, it turned out that their auto parts supplier mistakenly said they had my parts in stock, and thus the repair couldn't be done that day. This is when the manager (owner?) had a candid talk with me about what I ought to do to avoid paying $1k+ for a tow home 2 states away (or renting a car in town and going home and driving back). He was very polite and down to earth, and seemed to genuinely want to help despite the fact that if I took his advice, it would mean no revenue from me. So, I took his advice, and sure enough, saved hundreds and hundreds of dollars on a tow while not having to miss work. The owner/manager's willingness to give me such candid advice speaks volumes about his integrity and business ethics. As he said to me just before I left, "listen, we're not just here to make a buck. We have to genuinely care about you, our customers." And boy did he!!! THANK YOU, Harapat! You were the only shop in town that didn't try to rip me off, and not only that, you got me home and saved me several hundred on top of it all!"
July 10, 2017
"Great service, reasonably priced!"